Delivery and Payment
Delivery Across Ukraine
All orders received by 4:00 PM are processed and shipped the same day. The delivery time of your order to the destination point will take from 1 to 3 days.
You can easily track the delivery status on the "Nova Poshta" website or in your account (if registered). The delivery cost is calculated based on the carrier's tariffs.
You have the option to order address delivery by Nova Poshta courier to your home or office.
The delivery time is from 1 to 3 days. When the order arrives in your city, a Nova Poshta representative will contact you to arrange the delivery time.
Please note! The cost of courier delivery is higher than delivery to the branch.
You can also collect your order yourself./p>
Call the numbers provided on the website, and we will arrange a pickup time. We are located on Mykolaivska Street, opposite the construction lyceum.
Delivery to CIS countries, Europe, and worldwide
Tracking of parcels by tracking number. Each order is insured by mail.
We ship orders to any point in the world.
You can pay by one of the following methods:
No prepayment is required! Pay for your order upon receipt.
Pay for your order by transferring funds from your card to our PrivatBank card.
You can pay for your order online through the LiqPay service from PrivatBank on the website.
Please note! Your card must be enabled for online payments. If you're unsure about this, you need to clarify with the customer service of the bank that issued the card.
If you don't have enough money for a purchase, you can use the "Instant Installment" service from PrivatBank.
Please note! Before making a purchase, check the limit for instant installments—it should be equal to or greater than the order amount.
Pay for your order in cash upon receipt in Chernivtsi.
We will prepare an invoice for non-cash payment for you.
Payment for goods for international shipment
For sending goods abroad, full prepayment is required, including delivery. You can pay via SWIFT payment through services such as:
- Western Union
- MoneyGram
- PrivatMoney
- Unistream
- Coinstar
- Zolota Korona
You can also pay for your order by transferring funds to a card via the MasterCard system.
In addition, we accept digital currencies that are becoming increasingly popular: Bitcoin or Ethereum.
АBitcoin Address: 1WgDVxjQV5KoEshcRUBF4X6kbqvKaTqKU
Return and Exchange
After receiving your parcel, you have 14 days to inspect the ordered goods and decide if they meet your expectations.
Money for the goods will be refunded within 1-2 days if all the products remain intact.
Please note! The returned items should not be damaged or already used. All original packaging, gift sets, and tags must remain in place.
Manufacturer's Warranty
As a manufacturer with over 10 years of experience, we are confident in the quality of our products and provide a warranty for our entire product range ranging from 1 to 5 years.
The warranty period should not be confused with the service life, which ranges from 10 to 50 years, depending on the product.
Please note! Warranty service refers to the repair of a product of any complexity provided that the safety and usage rules, which are detailed in the user manual accompanying your product, have not been violated during its use.
We fully cover the shipping services for warranty goods and pay for shipping in both directions.
Minor malfunctions or damages caused by the user, or occurring after the warranty period, will be repaired free of charge. However, in such cases, the client is responsible for the shipping costs.
FAQ (Frequently Asked Questions)
1. What volume jars can be used for canning in the autoclave?
Jars of the following volumes are suitable for canning in the autoclave: 0.5 L, 0.7 L, 1 L, 1.5 L, 2 L, and 3 L.
2. How much water should be poured into the autoclave?
The autoclave should be filled with water in a way that covers the top row of jars by 2 centimeters. Regardless of how many rows of jars you have placed in the autoclave, all of them should be completely covered with water.
3. Can an electric autoclave be used on a gas stove or an open flame? Will this damage the heating element (TEN)?
Yes, it can. All electric autoclaves are universal and designed to heat from an external heat source. When heating on a gas stove or an open flame, the heating element will not be damaged, just make sure to unplug the cable from the autoclave sockets.
4. Will an electric autoclave work in automatic mode if placed on an open flame?
No, it won't. Automatic mode is only available when connected to the power grid. When using an external heat source, the temperature and time should be monitored manually.
5. How does automation work in electric autoclaves?
The kit includes a special control unit that monitors the canning process. After heating to the specified temperature, a countdown timer will start, automatically turning off the autoclave when complete.
6. What pressure needs to be created in the autoclave and why?
If you are using Twist-Off lid jars, there is no need to create initial pressure. In the case of using jars with regular canning lids, initial pressure of 1 atm is required.
7. Can the pressure be released from the autoclave during or at the end of canning?
No, this is strictly prohibited! Releasing pressure is recommended only at temperatures below 30°C. If done at a higher temperature, it can cause the jars to burst.
8. Do your autoclaves have a cassette?
No, there is no cassette. Our autoclaves operate without a cassette.
9. What is the difference between a cassette autoclave and an autoclave of your manufacture? Which one is better?
The difference lies in the technology of lid retention. Autoclaves that hold lids using pressure rather than clamping cassettes are more convenient to use.
10. How do you place jars in the autoclave?
Jars are placed in several rows depending on the autoclave model and jar volume. The bottom row is placed on a special stand that comes with it, and the rest of the rows are placed on top of the previous one, without any inserts between the jars.
11. Can the autoclave explode?
No, it cannot. All autoclaves manufactured by us undergo a high-pressure test. Additionally, they are equipped with a special safety valve that will operate if the pressure exceeds the norm.
12. Is it necessary to perform a test run of the autoclave?
No, it is not mandatory, but we recommend doing so. The canning process in the autoclave is not complicated, but a test run will help you visually see how it operates and understand if you have done everything correctly.
13. How long does it take for the autoclave to reach the working temperature?
Regardless of the type of autoclave (electric or gas), it takes from 50 minutes to 2 hours to reach the working temperature. Autoclaves with larger capacities take longer to heat up.
14. How to find out at what temperature and for how long to can various products in the autoclave?
You will find this information in the instruction manual that comes with the autoclave. It details all temperature regimes for common products.
15. How to properly fill jars with products for canning in the autoclave?
Jars should be filled in a way that leaves 2 centimeters of free space between the lid and the product.
16. How to release air from the autoclave after it cools down?
When the temperature in the autoclave drops to 30°C, the pressure should be 1 atm (the same as before heating). Air should be released slowly using the vent or safety valve.
17. How to care for the autoclave after use?
After use, wipe the autoclave with a dry cloth and store it in a dry place.
18. What pressure should be in the autoclave at a temperature of 110°C - 120°C?
At a temperature of 110°C, the pressure will rise to approximately 3.5 atm, and at 120°C, it will rise to approximately 4.5 atm.
19. Which autoclave to choose: gas or electric?
Electric autoclaves are more convenient to use: they operate in automatic mode and can be used with an open heat source.