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User agreement

UTEHO User Agreement

Last updated: 20.07.2026

1. General Provisions

1.1. This User Agreement (hereinafter referred to as the “Agreement”) defines the terms of use of the website autoclav.com.ua (hereinafter referred to as the “Website”), owned by Uteho LLC, as well as the procedure for using the informational materials, services, and functionality of the Website.

1.2. By using the Website, its individual pages, services, or functions, the User confirms that they have read the terms of this Agreement, understand them, and agree to comply with them.

1.3. If the User does not agree with any provision of this Agreement, they must stop using the Website.

1.4. This Agreement applies to all persons who visit the Website, use its functionality, view information, place orders, contact the Company through feedback forms, or use any services available on the Website.

1.5. The procedure for purchasing goods is governed by a separate document — the Public Offer Agreement, while the procedure for collecting and processing personal data is governed by the Privacy Policy, which are available on the Website.

1.6. The Company reserves the right to change the structure, functionality, design, content, and services of the Website without prior notice to users, unless otherwise provided by the legislation of Ukraine.

2. Terms and Definitions

In this Agreement, the following terms are used in the following meanings:

Company — Uteho LLC, the owner and administrator of the Website.

Website — the website autoclav.com.ua, including all its pages, sections, subdomains, informational materials, software, and online services.

User — any individual or legal entity that visits the Website or uses its functionality.

Buyer — a User who places an order for goods through the Website.

Dealer — a legal entity or individual entrepreneur who cooperates with the Company under a separate agreement and has access to the dealer account.

Dealer Personal Account — a restricted section of the Website accessible only to authorized dealers.

Content — any materials posted on the Website, including texts, photographs, graphic elements, logos, video materials, recipes, tables, instructions, PDF files, software code, diagrams, drawings, calculators, informational articles, and other materials.

AI Consultant — a software service based on artificial intelligence technologies used to provide informational support to Website users.

3. Subject of the Agreement

3.1. This Agreement establishes the rules for using the Website, its services and informational materials, and also defines the rights and obligations of the User and the Company.

3.2. The Website is intended for:

  • reviewing the Company's products;
  • placing orders;
  • obtaining information about products;
  • viewing instructions, articles, recipes, and other informational materials;
  • obtaining consultations through feedback forms or online chat;
  • interaction between dealers and the Company through the personal account;
  • using other services available on the Website.

3.3. Informational materials posted on the Website are for reference purposes and are intended to familiarize users with the products, methods of their use, and recommendations for operation.

3.4. In the event of discrepancies between the information posted on the Website and the documentation supplied with the product, the manufacturer's official documents shall prevail unless otherwise provided by the legislation of Ukraine.

4. Rights and Obligations of the User

4.1. The User has the right to:

  • view information posted on the Website free of charge;
  • place orders in accordance with the terms of the Public Offer;
  • contact the Company for consultations;
  • use the Website services according to their intended purpose;
  • leave reviews, comments, and inquiries in accordance with the requirements of this Agreement;
  • notify the Company of detected errors or technical malfunctions.

4.2. The User is obliged to:

  • use the Website exclusively in a lawful manner;
  • not violate the intellectual property rights of the Company or third parties;
  • not take actions aimed at disrupting the operation of the Website;
  • not use automated tools for mass copying of information without the Company's written permission;
  • not distribute false information about the Company or its products;
  • provide accurate information when placing an order or contacting the Company;
  • not use the Website to post materials that contradict the legislation of Ukraine.

5. Rights and Obligations of the Company

5.1. The Company has the right to:

  • change the functionality of the Website;
  • update product information;
  • temporarily restrict access to individual services due to technical maintenance;
  • moderate user reviews and inquiries;
  • refuse to publish materials that violate legislation or the provisions of this Agreement;
  • suspend or restrict access to individual services if the User violates the terms of this Agreement.

5.2. The Company undertakes to:

  • ensure the functioning of the Website within its technical capabilities;
  • provide accurate information about products to the extent possible;
  • review user inquiries within a reasonable period;
  • ensure the processing of personal data in accordance with the Privacy Policy;
  • take necessary measures to protect information processed through the Website.

6. Website Usage Rules

The User is prohibited from:

  • attempting unauthorized access to the Website or its servers;
  • interfering with the operation of the Website or using software capable of disrupting its functioning;
  • using automated programs, scripts, or bots for mass collection of information from the Website without the Company's written consent;
  • posting information containing viruses, malicious software code, or other means that may harm the Website or its users;
  • using the Website for activities that contradict the legislation of Ukraine;
  • impersonating a representative of the Company or misleading other persons regarding their status or authority.

The Company has the right to restrict access to individual services or functions of the Website if violations of this Agreement are detected or if actions may pose a threat to the security, stability, or normal functioning of the Website.

7. Intellectual Property

7.1. All intellectual property objects posted on the Website belong to the Company or are used by it on lawful grounds in accordance with the legislation of Ukraine.

7.2. Such objects include, in particular:

  • texts;
  • articles;
  • recipes;
  • instructions;
  • cooking mode tables;
  • recommendations for the use of products;
  • photographs;
  • video materials;
  • graphic elements;
  • illustrations;
  • infographics;
  • UTEHO logo;
  • trademarks;
  • design solutions;
  • software code;
  • PDF documents;
  • technical documentation;
  • other materials posted on the Website.

7.3. The use of any Website materials is permitted exclusively in cases provided for by the legislation of Ukraine or with the Company's prior written consent.

7.4. Without the Company's written permission, it is prohibited to:

  • copy Website materials in whole or in part;
  • post materials on other websites;
  • use product photographs;
  • use video materials;
  • use the UTEHO logo;
  • modify or alter Website materials;
  • use materials for commercial activities;
  • use materials to create similar informational resources.

7.5. Quotation of Website materials is permitted to the extent allowed by the legislation of Ukraine, provided that the source is obligatorily indicated and an active link to the Website is provided.

7.6. Illegal use of intellectual property objects may be grounds for holding responsible persons liable in accordance with the legislation of Ukraine.

7.7. Dealers are permitted to use the Company's materials, including photographs, descriptions, infographics, and instructions, with the Company's prior consent, for posting Uteho products on Dealer websites and at other points of sale.

8. Use of Informational Materials

8.1. Informational materials may be posted on the Website, including:

  • recipes;
  • articles;
  • recommendations;
  • instructions;
  • tables;
  • videos;
  • calculators;
  • reference materials;
  • PDF documents;
  • other informational materials.

8.2. Such materials are created for informational and introductory purposes and do not constitute individual consultation.

8.3. The Company makes efforts to ensure that the information is up to date but does not guarantee its absolute completeness or the absence of technical or typographical errors.

8.4. The User independently decides how to use the information obtained on the Website.

8.5. Operating instructions, autoclaving modes, recipes, and other materials must be used only with consideration of the technical characteristics of specific equipment and the manufacturer's official documentation.

8.6. In the event of discrepancies between the informational materials on the Website and the official instructions for the product, the official documentation supplied with the product shall prevail.

9. Dealer Personal Account

9.1. The Personal Account is intended exclusively for registered dealers and partners of the Company.

9.2. Access to the account is granted after cooperation between the Company and the dealer has been agreed upon.

9.3. The User is obliged to ensure the confidentiality of their login and password.

9.4. Transfer of access to third parties without the Company's written consent is not permitted.

9.5. In the event of loss of access credentials, the dealer must immediately notify the Company.

9.6. The Company has the right to temporarily restrict or terminate access to the Personal Account in the event of:

  • violation of cooperation terms;
  • suspicion of unauthorized access;
  • technical maintenance;
  • termination of the dealer agreement.

10. Online Chat and AI Consultant

10.1. The Website may use an online chat and a software service based on artificial intelligence technologies (AI Consultant).

10.2. The AI Consultant is intended exclusively to provide informational support to users.

10.3. The AI Consultant's responses are generated automatically and may contain inaccuracies.

10.4. Information obtained from the AI Consultant is not an official consultation of the Company and does not replace consultation with a specialist.

10.5. If questions arise regarding product characteristics, warranty service, operating conditions, or other important matters, the Company recommends contacting its managers.

10.6. The Company is not responsible for decisions made by the User solely on the basis of responses provided by the AI Consultant.

11. Feedback Forms

11.1. The Website may use the following forms:

  • “Request a Call”;
  • “Ask a Question”;
  • order placement;
  • other contact forms.

11.2. The User undertakes to provide accurate information.

11.3. It is prohibited to use contact forms for:

  • sending advertisements;
  • spam;
  • insults;
  • threats;
  • distribution of malicious software;
  • sending false information;
  • violating the legislation of Ukraine.

11.4. The Company has the right not to consider inquiries containing obscene language, insults, calls for violence, discrimination, or other materials that contradict the legislation of Ukraine.

12. User Reviews

12.1. The User has the right to leave reviews regarding products or the Company's work.

12.2. Reviews must contain accurate information and comply with the legislation of Ukraine.

12.3. It is prohibited to post reviews that:

  • contain insults;
  • contain obscene language;
  • contain personal data of third parties without their consent;
  • contain advertisements for third-party goods or services;
  • contain false information;
  • violate copyright;
  • contradict the legislation of Ukraine.

12.4. The Company has the right to conduct prior or subsequent moderation of reviews, as well as refuse to publish them or delete them without prior notice in the event of violation of this Agreement or legal requirements.

12.5. By posting a review on the Website, the User grants the Company a non-exclusive, royalty-free right to use and display such review on the Website, on social networks, in advertising materials, and on other informational resources of the Company without changing its content, except for editorial formatting, removal of technical repetitions, or correction of obvious spelling or punctuation errors.

13. Placing Orders

13.1. Ordering goods through the Website is carried out in accordance with the terms of the Public Offer Agreement posted on the Website.

13.2. By using the order placement function, the User confirms that they:

  • provide accurate information;
  • have the necessary legal capacity to enter into transactions in accordance with the legislation of Ukraine;
  • have read the terms of the Public Offer;
  • agree to the terms of personal data processing in accordance with the Privacy Policy.

13.3. The Company has the right to clarify information regarding the order that is necessary for its proper fulfillment.

13.4. If the User provides inaccurate or incomplete information, the Company has the right to suspend processing of the order or refuse to fulfill it until the necessary information is clarified.

14. Limitation of Liability

14.1. The Company makes reasonable efforts to ensure the relevance, accuracy, and completeness of the information posted on the Website but does not guarantee the complete absence of technical, typographical, or other errors.

14.2. The Company has the right, without prior notice, to:

  • update product information;
  • change product characteristics;
  • change product configurations;
  • change prices;
  • perform technical maintenance;
  • temporarily restrict access to individual services or products.

14.3. Product photographs, video materials, illustrations, colors, and other images posted on the Website may differ slightly from the actual appearance of the product due to differences in color reproduction by various devices, lighting conditions, or updates to the product design by the manufacturer.

14.4. The Company is not responsible for:

  • temporary unavailability of the Website;
  • interruptions in Internet operation;
  • malfunctions of the User's equipment or software;
  • actions of third parties;
  • operation of third-party services;
  • consequences of using information posted on the Website without taking into account the manufacturer's official documentation.

14.5. The Company does not guarantee uninterrupted and error-free operation of the Website or its individual services.

14.6. Information posted on the Website does not constitute a public technical expert assessment or individual consultation and is informational in nature unless expressly stated otherwise.

15. Force Majeure

15.1. The Company shall be released from liability for complete or partial failure to fulfill its obligations if such failure results from force majeure circumstances that arose after acceptance of the order and that the Company could not foresee or prevent.

15.2. Such circumstances may include, in particular:

  • military actions;
  • terrorist acts;
  • mass unrest;
  • natural disasters;
  • fires;
  • accidents;
  • power supply interruptions;
  • cyberattacks;
  • actions of public authorities;
  • other circumstances that objectively make it impossible to fulfill obligations.

16. Links to Third-Party Resources

16.1. The Website may contain links to third-party web resources, software products, or services.

16.2. Such links are provided exclusively for the convenience of Users.

16.3. The Company does not control the content of third-party resources and is not responsible for:

  • their operation;
  • accuracy of information;
  • privacy policies;
  • terms of use;
  • consequences of using such resources.

17. Personal Data

17.1. The procedure for collecting, using, storing, transferring, and protecting personal data is determined by a separate Privacy Policy posted on the Website.

17.2. By using the Website, the User confirms that they have read the Privacy Policy and agree to its provisions.

18. Dispute Resolution and Applicable Law

18.1. Relations between the Company and the User are governed by the legislation of Ukraine.

18.2. The Parties seek to resolve all disputes and disagreements arising in connection with the use of the Website or performance of this Agreement through negotiations.

18.3. If an agreement cannot be reached through negotiations, the dispute shall be resolved in accordance with the procedure established by the current legislation of Ukraine.

19. Amendments to the Agreement

19.1. The Company has the right to amend this Agreement at any time.

19.2. A new version of the Agreement enters into force from the moment it is published on the Website unless otherwise provided by the new version.

19.3. Continued use of the Website after publication of a new version of the Agreement constitutes the User's consent to the amendments made.

20. Contact Information

For questions related to the use of the Website or this Agreement, the User may contact the Company:

  • through the feedback form on the Website;
  • using the contact details provided on the “Contacts” page;
  • by email: rsabyo@gmail.com.